Experience

Activate Games (Oct 2023-Present)

Collaborated with the game design team to introduce over 10 new games and more than 25 new badges across 38 facilities in Canada, US, UK, Europe and MENA Region.

Led the internationalization of over 60 games and 6 applications integral to the entire gaming process and experience.
Created software to auto detect disabled components in games, notify staff, and manage room availability to hide defects from customers..
Collaborated with the team to introduce a new gaming mode, creating a new revenue stream by attracting a new specific audience to the company.
Revamped the Activate Gaming Loyalty Program by redesigning an outdated and confusing system based on player feedback and data insights. Introduced a more engaging and competitive ranking system, projected to boost player retention by over 20%.
Currently working on a global league mode that allows players to compete internationally, maximizing competition and fun. This initiative is expected to increase revenue by 5% and enhance customer retention by 10%.
Currently developing a Team-Building Mode for Activate Games, tailored for corporate groups to enhance teamwork through collaborative gameplay and a simplified scoring system. This mode is designed to foster friendly competition and provide a streamlined, engaging experience for participants.
Enhanced customer and staff experiences by upgrading staff iPads, local portals, and customer sign-in systems to streamline operations. Introduced a group registration module to simplify pre-visit coordination for large groups like schools and corporations.

Product Owner at Integrant (Oct 2021-Mar 2023)

Initiated Data Warehouse project that reduced drug discovery workload by 40%. Collaborated with a data science team to develop 15 interactive dashboards, streamlining decision-making.
Created comprehensive documentation via reverse engineering for HIAS (insurance management) software, simplifying feature introductions. Strategic roadmap reduced the work required from the operations team workload by 25%.
Led SERVO project, revolutionizing drug discovery with robot integration. Analyzed and defined automated workflows, reducing lab scientist dependency. Introduced dashboard for robot analytics, enhancing lab efficiency.

Product Owner at ParentAps (Dec 2018-Mar 2021)

Amid COVID-19 challenges, set new goals. Analyzed 3 innovative modules (activities, surveys, inspiration) for nurseries during closures and subscription lapses. Providing crucial support during uncertain times.
Visited 10 nurseries globally, monitoring and validating operations. Prioritized changes, optimizing efficiency, and implementing best practices.
Customized the system for new 4 curriculums, expanding into new markets in four countries. This strategic initiative drove significant growth in new market segments.

Product Owner at Andalusia Group (May 2018-Dec 2018)

Collaborated with 10 team members to craft the strategic plan for Dotcare application launch. Developed a roadmap, prioritizing key features like healthcare booking, medical consultation services and PHR (patient health record) aligning with long-term goals.
Led major enhancements in the visit management module, improving functionality and user experience. Seamlessly integrated with 6 other modules for cohesive interactions.

Product Owner at Objects (Sep 2016-Apr 2018)

Implemented Care app, handling 1,500 monthly requests, across 12 Canadian branches with meticulous requirement deconstruction.

Analyzed Ala’ona (Car Auctions platform), serving thousands of users resulting in remarkable ROI growth, contributing millions.
Conducted thorough analysis of Akla, an online food ordering platform. Initiated market research and competitive analysis, identifying new feature opportunities. Result: Akla gained a competitive edge, establishing itself as a leading player in the industry.
Collaborated on implementing an Exams management tool, facilitating online video tests for 2,000 students across 6 branches monthly.
Streamlined recruitment with Indeed careers integration, accessing diverse talent pools. Collaborated for user-friendly integration.
Collaborated to implement custom CRM Solutions. Result: Over 30 specialized solutions, driving sales growth and customer satisfaction.
Contributed to E-Commerce Solutions, leading requirement gathering and implementation. Utilized comprehensive methods for effective solutions meeting business needs.

Product Owner at OTS (Feb 2015-Aug 2016)

Reengineered EMS system, enabling seamless communication with 10,000 monthly messages. Meticulously deconstructed requirements, deploying across multiple locations for efficient shipping operations.